Solved: Unbelievable GURU

grahambute · ‎27-03-2014

Been talking to on e of your Gurus. Was asked to take back off phone before doing hard reset. When I asked what happened to all my data he said you can restore from back up. I said I had not done a back up. He said you confirmed you had taken the back off.

There seems to be a real language problem with language. Taking the back off, and backing up is not an easy confusion.

Just transferred to o2 after 9 years with 3. Starting to regret it already

Anonymous · ‎27-03-2014

As a rule we suggest speaking to customer services uk call centre where and when possible.

The outsourced call centres ie live chat can get things lost in translation ?

View solution in original post

jonsie · ‎27-03-2014

That's just plain unbelievable.....astounding mistake to make

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎27-03-2014

As a rule we suggest speaking to customer services uk call centre where and when possible.

The outsourced call centres ie live chat can get things lost in translation ?

MI5 · ‎27-03-2014

Oh dear......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

grahambute · ‎27-03-2014

What I did not say is that the conversation started at 12:51 and ended 3 people later at 2:05. All because bluetooth not working on my new Nokia Lumia 520

Anonymous · ‎27-03-2014

Is blue tooth working now ?

Anonymous · ‎27-03-2014

http://www.nokia.com/gb-en/support/faq/?action=singleTopic&topic=FA141396

If not this may help.

Anonymous · ‎27-03-2014

Oh dear typical live chat still not trained

Toby · ‎27-03-2014

Hi grahambute,

Sorry to hear that you had trouble. I've fed this back to the team.
I'm Toby, the community coordinator

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Anonymous · ‎27-03-2014

I do wonder if removing live chat and bringing it back here would be better for customer service

O2

Unbelievable GURU

Esim

Proof of purchase

smart watch connection to O2 wifi

My order

Cursor 'jumping' around on laptop screen whilst I ...