Screen burn
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on 11-06-2019 14:32
Hi,
I have had, for a while, some marks on the right side of my Sony Xperia - where the buttons are. I had a quick investigation online and it seems to be burn marks. I have, this week, started to have problems charging my phone also. It shows as charging but might only do a % over a few hours.
Please can someone advise me as to what solution there may be as my contract does not finish until April 2020.
Many thanks
Tina
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11-06-2019 14:46 - edited 11-06-2019 14:48
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11-06-2019 14:46 - edited 11-06-2019 14:48
@TC78 I will tag our resident Sony expert @viridis. Hopefully he can offer some assistance.
In the meanwhile, I also suggest you contact Sony support: https://www.sony.co.uk/electronics/support
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on 11-06-2019 15:41
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on 11-06-2019 15:41
Is the phone still under warranty? If so it needs to go to Sony. Don't use O2 Repairs for this, it's always best to deal directly with manufacturers. Also, have you tried a different charger or lead?
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on 11-06-2019 16:29
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on 11-06-2019 16:29
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

