Loss of signal

[Anonymous]

I have taken the plunge and gone from a VERY basic nokia PAYG to a Nokia Lumia 520 smartphone on contact. However the signal strength is rubbish on the new phone. It was fine on the old one. Anybody got any ideas?

[Anonymous · Accepted solution]

Hi marianne,

Was your PAYG phone on O2 as well? I would have thought the Lumia would have a far better radio within it and so would have better reception.

Therefore:

1) Remove any accessory covers or shells from the phone temporary to check if covers affect the phones's signal strength.
2) Cycle the mobile network highest connection speed from 3G/4G to 2G and back to make sure that your phone is connecting to the network correctly. To do that, go to Settings > mobile network (or cellular).
3) Check that your phone is not in flight mode: Tap Settings > flight mode.
4) Switch off your phone and take out the SIM card. If the SIM card is not properly inserted or SIM tray is not fully closed, the phone may get disconnected from the cellular network.
5) Put your SIM card in another phone to check if the issue is with your phone or your SIM card.

If you continuously experience low signal strength in a certain area, the network coverage there may be insufficient. Visit http://status.o2.co.uk to check for any mast problems in your area.

[Anonymous]

Hi,

Another option is to replace your current Sim Card by picking up a blank Sim Card from your local 02 shop, or ask for one to be posted to you.

Then carry out the SwapMySim procedure.

I have included the link to do this.

http://swapmysim.o2.co.uk/

Take into account it takes from approx 2 hours to 24 hours to fully activate, and by turning your phone off and on throughout this period helps to reset your services.

[Anonymous]

hi i have a HTC Desire C phone and have recently changed to 02 PAYG and am now suffering from intermitten loss of signal - anyone know how to solve this issue? it is not the actual signal as my old phone recieves the signal ok!

thanks

[Anonymous]

Hi

Occasionally turning the phone off , clean the SIM card and battery pull (phone model dependant) and turn the phone back on clears lots of glitches.

When did you change to payg. It can take up to 24 hours to settle sometimes.

Still check your service status here http://status.o2.co.uk

And look at these http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[MI5]

If the issue continues pop into an O2 shop and ask them to do a sim swap for you.