Galaxy watch 4 4g

[Lukeb23]

Hello 

I'm looking at buying a galaxy watch 4 4g but after reading all the troubles everyone's going through with getting it connected and working properly and how useless some o2 store people can be is it worth getting one or is it still problem after problem 

[pgn]

That's a call you'll have to make after having read the posts here about the topic, @Lukeb23 - some of the Community members have good knowledge of this area, with detailed info for several watch types, eg Samsung Galaxy Watch3 4G  if that encourages you. Good luck!

[Cleoriff · Accepted solution]

It all depends on the set up I believe @Lukeb23 

Once this process is done correctly then you should have no problem.

As said though, the choice is yours. 😉

[Lukeb23]

Need advice I've looked around when I'm checking out it gives me 2 options to upgrade my current contract or start a new one I know u need a esim contract but now I'm just confused 

[MI5]

@Lukeb23 

DO NOT upgrade

[Cleoriff]

@Lukeb23 

If you UPGRADE you will lose functionality on your phone.

[robmak73]

After a month of telephone queues and being treated like a total fool by staff at the store. My advice is. It's a brilliant watch. Love it. The look is brilliant. Just don't buy it from o2. Buy it from a place that has decent customer service and After sales. O2 does not as I have found from my experience 

[Lukeb23]

Yea I was going to go into my local o2 today after work after ringing them and explaining they just said yew bring it in but at the moment there's an hour wait and this was about 4 ish so I'll be going in tomorrow and if it doesn't work after that they can have it back 

[robmak73]

I have sorted mine out mate. I have posted instructions on how to sort out the issue on the o2 Community. 

It was an update to a system app called text and call on other devices. Uninstalled the update. Straight away an option appeared on the selected text and call on other devices that wasn't there before. With update only wifi preferred calling was a selection. With out the update the option changes to mobile data preferred. 

Moment I selected this my watch appeared above as connected. 

More detailed information about it in my other post 

[Cleoriff]

@robmak73 

Your information has been incorporated into a guide which will be useful for anyone with the same problem.

The guide is here https://community.o2.co.uk/t5/Other-Products-and-Services/Guide-Connecting-your-Samsung-Smartwatch/m...