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Device do not read the sim card

Piotrek_oo
Level 1: Joiner
  • 4 Posts
  • 2 Topics
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Registered:
Huawei P30Pro
Device stop reading the sim card.

I have cleaned card and spot.
Turned off and on the phone few times.
I have Tried to set up flying mode.

Finally switched card with my partner device.
My device can't read both cards
Her device read them.

My plan is pay monthly for 3 years since November 2019

Any chance to get help from o2

I have moved to Germany few months ago and I use diferent card( not o2 card)
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madasaf1sh
Level 49: Rootin' Tootin' 
  • 3057 Posts
  • 24 Topics
  • 553 Solutions
Registered:
@Piotrek_oo

For o2 to help you need to be in the UK.

I would make contact with Huawei via there German support team, and see if they can help.

http://consumer.huawei.com/de/support/
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts

View solution in original post

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madasaf1sh
Level 49: Rootin' Tootin' 
  • 3057 Posts
  • 24 Topics
  • 553 Solutions
Registered:
@Piotrek_oo

For o2 to help you need to be in the UK.

I would make contact with Huawei via there German support team, and see if they can help.

http://consumer.huawei.com/de/support/
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts

View solution in original post

Message 2 of 2
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