Blocked phone

[Anonymous]

Hi there,

here's my story: my SIM card was stolen so I called the O2 - they blocked it, I got a replacement card and since then I use it. BUT my phone is blocked since then. There's a message on the screen saying 'SIM card registration failed' and there's no signal neither. I tried more than 1 SIM card of different providers so it's about the phone. With my friend's SIM (Virgin) showed signal but as soon as he wanted to make a call he wasn't able to do that as there was a message that call is blocked or something like that.

1) Is that possible that when I told the O2 that my SIM card has disappeared they blocked my phone, too?

2) If so, how is that possible? Because I have been using a Pay & Go SIM and didn't buy my phone from O2. It is (I mean was as it's not working at the moment) an unlocked phone that I bought abroad. 

Please can anyone help me with this? Can my phone unblocked again? Or what can I do?

Thanks Adel

[jonsie · Accepted solution]

Sounds like they blocked the IMEI of the phone when you reported the loss of the sim card. It can be unblocked but you need to speak to customer service.

[Anonymous]

Thank you for your help. But I wonder how did they know my IMEI as I never told them and I bought this phone months before I got my O2 SIM card... Strange. But thanks anyway

[jonsie]

The IMEI will automatically register on their system and they always know what phone your simcard is being used in.

[Anonymous]

I see. I didn't know that. Thanks so much

[jonsie]

Give them a call in the morning and they should be able to sort it for you.

[perksie]

How did you manage to lose the sim and not the phone?

[jonsie]

That's probably what the customer service adviser thought and presumed the phone was lost too.

[Anonymous]

I was on holiday back to my country so used different SIM and kept the O2 one at a safe place but it got lost:)

[perksie]

As long as you're sorted out now.:smileyhappy: