Well Impressed with O2 !!

[MI5]

I for one am getting tired of reading all the bull**bleep** excuses and reasons why customers should be allowed to get out of contracts for free and have hundreds of pounds worth of compo paid out because of a 12 hour network issue so, I thought I say "Thanks" to O2 for a great service. My speedtest result is showing I'm getting an download speed of over 5.5 mbs and upload over 1.5mbs. Pretty bloody fantastic, I think and my £10 voucher is already earmarked for a new case for my S3

[perksie]

I agree it's more than enough for a relatively short outage, and covers any inconvenience caused for most people.

[Anonymous]

Thanks for the thread, MI5.
I'll pass along the positive remarks as well

[jonsie]

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@MI5 wrote:

I for one am getting tired of reading all the bull**bleep** excuses and reasons why customers should be allowed to get out of contracts for free and have hundreds of pounds worth of compo paid out because of a 12 hour network issue so, I thought I say "Thanks" to O2 for a great service. My speedtest result is showing I'm getting an download speed of over 5.5 mbs and upload over 1.5mbs. Pretty bloody fantastic, I think and my £10 voucher is already earmarked for a new case for my S3

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You're far too easily pleased for the likes of this forum

I think the goodwill by O2 is more than enough for the time span of the outage.

[Zombie_Fried]

same here, i thinking a nice branded s3 case too.

[jonsie]

Is it just me or does anyone else think it's a mistake for Abs to update all the outage threads? This just puts them all back to the op of the list and people are again posting all over the place.

I think just one new thread from Abs would have served the purpose and all replies hopefully would have been kept in that thread. (up to a point, there are still some mindless people out there)

[perksie]

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@jonsie wrote:

Is it just me or does anyone else think it's a mistake for Abs to update all the outage threads? This just puts them all back to the op of the list and people are again posting all over the place.

I think just one new thread from Abs would have served the purpose and all replies hopefully would have been kept in that thread. (up to a point, there are still some mindless people out there)

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Definitely, it has created something of a monster, just when things were calming down a bit.

[Anonymous]

Pity O2 aren't too keen to retain long term customers...

[perksie]

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@Anonymous wrote:
Pity O2 aren't too keen to retain long term customers...

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If you have a complaint or a point to make start a new thread of your own and we'll try and help.

[Anonymous]

I would just like to say, it's really nice to see a lot of positive comments from O2 customers regarding the offer made by means of apology for the interruption in service last week, and would like to thank you all for your loyalty and support during this time.

I'm sure I speak on behalf of all the customer facing employees who like me have had a very busy week assisting our customers to the best of our ability, and it is great to see that so many of you are grateful for this gesture.

Thanks again guys and girls