Return label

Paulfitz06 · ‎28-01-2024

I've been trying to create a return label for O2 on the Royal Mail website but everytime I try to create one I keep getting this message.

MI5 · ‎28-01-2024

@Paulfitz06

Answered here Return label - O2 Community

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎28-01-2024

@Paulfitz06

That is Royal Mails site having its usual moments of usability as you get then when trying to buy postage as well..

So try a different browser, clear cookies, and dont do it on a Mobile Device, use a laptop or tablet, and set the site to desktop site

Which is the same advise as you where given earlier today...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Enlli · ‎28-01-2024

Ì think you posted about this last evening.

Sadly, as customers we have no access to accounts and can't help except refer you back to O2 or Royal Mail

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.