Changing to a nano card

[Anonymous]

On Monday I requested a nano SIM card for my new iphone 5, then on Tuesday I realised that 02 could send me an activated SIM card ready for my new iphone 5 for the weekend. This was ordered. Unknown to me O2 cancelled my current SIM card. I was without service for 3 days, until I complained and my current SIM card was re activated. My new SIM card arrived 4 days later. Opening the new SIM card, there are simple instructions of how to swap your sim, number etc. So I was annoyed that I was without service for 3 days, and badly advised through 02 chat.

[Anonymous]

Hi,

Live Chat are non uk outsourced callcentres who can on occasion get muddled up.

Its always best to speak to Uk Customer Services when its account related on 202 contract or 4445 payg.

A sim swap is designed to move your current tariff and mobile number from your current sim card to a new blank one. This is normally needed to replace a damaged/faulty sim or if your moving from one sized sim card to another due to a handset change.

The blank sim cards can be picked up from O2 High-Street Stores free of charge also.

If you wish your feedback to be passed up the chain then if you Private Message @Toby , who is O2 Site staff, I'm sure he will assist.

[Bambino]

Had you come to the forum first and searched around you might have seen comments relating to the unreliability of Live Chat.

Is your sim now correctly swapped?

[perksie]

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@Anonymous wrote:
On Monday I requested a nano SIM card for my new iphone 5, then on Tuesday I realised that 02 could send me an activated SIM card ready for my new iphone 5 for the weekend.

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O2 don't normally send out activated sim cards as there is a risk if they were to get lost in the post.