Can't change password at https://accounts.o2.co.uk/mydetails/password/change

[Anonymous]

I'm trying to change my password at https://accounts.o2.co.uk/mydetails/password/change. The "Save New Password" button is doing absolutely nothing. Tried both Chrome and Firefox on Mac OSX.

[Anonymous]

Hi

Have you tried clearing the caches in your browsers and try again.

Possibly Customer Service may be able to assist.

http://www.o2.co.uk/contactus

[Anonymous]

I've just done it, on a pc, and it's working fine, so can't think of anything else >hopefully clearing the cache should do it (fingers crossed)

[MI5]

Check these requirements:

Your new password:

• Must contain at least one letter and one number

• Must be at least 7 characters long (and up to 16 characters)

• Can contain these symbols . ! ? + - * < > _

• Must be exactly the same when re-entered

[Anonymous]

Thanks for the replies.  I have managed to change my password using Safari.

Looking more closely, I think my previous idea for a new password may have been more than 16 chars.

[Anonymous]

Thank you for the update and it's good to hear your sorted.

[jonsie]

Glad you sorted it.:smileywink:

[MI5]

Happy to help