O2 Priority
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NOW CLOSED - 🚀£20 Voucher Reward With The Priority Beta App Testing Adventure🚀

**Sorry, the testing opportunity window has now closed** Hey everyone! Exciting news! We're on the lookout for enthusiastic Virgin Media O2 customers to be part of our Beta testing group for the Priority app. The goal is to help us find any issues an...

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Dave-O2 by Community Manager
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FAQs: O2 Priority board

Hi everyone, Welcome to our Priority forum board. Here's some info to get you started: Need help with Priority? This board is here for you to ask questions from other community members and receive answers on everything that you might need help with r...

Marjo by Former Staff
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Resolved! I lost my Sim Card

Hi, I lost my Sim Card when I went back to my country and am back today in London. I need to replace is ASAP but I want to keep my number. I cannot call any customer services phones because I don’t have a UK sim right now and I cannot contact anyone ...

Denizsan by Level 1: Joiner
  • 615 Views
  • 1 replies
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Resolved! Priority tickets question re refunds/resell

Hi Apologies if this is a basic question but i'm only a recent sign up to o2 after years with 3. Re the buying of tickets with the priority app.. If for some reason we couldn't make the event after purchasing a ticket, can we cancel, or do we have to...

tomek by Level 1: Joiner
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Resolved! O2 Priority - Claiming a prize

I've received a text message informing me that I've won a prize in one of the draws. The competition closed a few weeks ago and apparently I have to email my name / phone number / code from the text message to claim the prize. I don't know if I'm bei...

AB123 by Level 1: Joiner
  • 924 Views
  • 2 replies
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Upcoming Priority Tickets: 8th September onwards

Hi everyone Summer is back! And even though it's just for a couple of days, we take every little ray of sunshine in to last us over the upcoming colder months. But fear not - there's a lot coming up for the next few months that might make you miss su...

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TheresaV by Former Staff
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Resolved! Charged full amount for Disney Plus

Hi,I took out the six months free Access to Disney Plus and this has now expired. According to my account it initially stated it would bill at £5.99 per month. Now it states its £7.99 per month. Reading the current offer on priority it seems to infer...

Feeling lucky? Instant Winners - September!

Hey guys, how are you all doing? How was your long weekend? Even though we had three relaxing days I feel like we still deserve a treat and I think we just got it. Instant Winners is back and you have a chance to win a once-in-a-lifetime holiday, eve...

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LukasB by Former Staff
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Upcoming Priority Offers: 2nd September Onwards

Hey guys, it is that time of the week again already. You are not prepared for this weeks O2 Priority Offers. We have a spectacle of mouthwatering highlights on our hands here. To see all the current offers, check out the Priority offers website or ch...

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LukasB by Former Staff
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Resolved! iPhone

I recently brought a new iPhone 12 Pro Max and see that it’s damaged on the sides

Han3 by Level 1: Joiner
  • 688 Views
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Apple Music redemption code

Hi,I have 6 months free Apple Music as part of my contract and to activate this I was sent a link via SMS to the O2 Priority app.The app shows ‘the priority content is not available’. I’m pretty sure I need a new redemption code sending, as per the s...

MSL89 by Level 1: Joiner
  • 740 Views
  • 3 replies
  • 0 kudos