Solved: Unable to make calls and send texts

Shirley41 · ‎29-06-2021

i have a full signal and at home with internet access but I am unable to make calls and send texts - just getting the message call failed or failure text message. My payments are up to date on my monthly contract. What is the problem

MI5 · ‎29-06-2021

@Shirley41

Check the help here Guide: Is the network down for me or everyone?

Reboot phone or remove and replace sim. This can sometimes bring it back to life.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-06-2021

@Shirley41

Check the help here Guide: Is the network down for me or everyone?

Reboot phone or remove and replace sim. This can sometimes bring it back to life.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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