Priority Tickets

[em_bloomy11]

I need help! Has anyone got the answer for me? I selected my tickets to an event entered in all my bank details even entered in a one time code from my bank to confirm the purchase then a screen came up saying confirmed then seconds later it said that it had timed out. Have I got my tickets or not? I haven't recieved an email and cannot see the transaction on the bank account but not sure if this would appear instantly anyway?

[O2EmmaLouise]

Hi @em_bloomy11,

It sounds like the transaction most likely hasn't gone through, especially since you haven't received a confirmation email or had payment from your bank account.

You might need to call our team over the phone to check but I'll tag our account advisor @O2Lisa to see if she can have a look into that for you or guide you in the right direction.

[O2Lisa]

Morning all, thanks for the tag @O2EmmaLouise 

I'll message you privately @em_bloomy11 and look in to this for you