Concert Tickets

[CloSmart]

Back at the start of the year (roughly around March) I brought concert tickets to see Billie Eilish on the 28th July. Obviously due to COVID this concert was postponed. However, my tickets have now been removed and it’s stating I haven’t purchased them....what can I do?

[MI5]

@CloSmart 

You may have been refunded but you need to check with TicketMaster.

https://www.ticketmaster.co.uk/

[CloSmart]

No refund has been mad.

AXS.com are where I go them from (o2’s sister company) and they aren’t on there at all

[MI5 · Accepted solution]

@CloSmart 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Marjo]

Hi @CloSmart hope you're doing well this week. If you're still around it would be great to hear how you're getting on with this and if you made any progress since you last posted?