O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4283 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 572 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1004 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1248 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1045 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4425 Views
  • 120 replies
  • 5 kudos

Resolved! keeping my number

Hi. I have changed to O2 from EE. I would like to retain my old number. I have a PAC code, and I have completed the online form several times, but each time it says the information provided for security checks is incorrect. I have checked it all, but...

SCM by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Resolved! Best mobile for WhatsApp Business

Hi I have a Galaxy S9. I use it at work for a WhatsApp Business app (as well as a couple of family WhatsApp groups and normal phone usage). I use my PC to 'chat' on the WA Business system and obviously have to use my mobile to make the WA business ap...

DougCarr by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos

Resolved! My bill

Can I get an extended period to pay my bill please 

Resolved! Claim free pair of galaxy buds live

Hello so I’ve just ordered a new tab and it’s saying on the email claim a free pair of galaxy live buds. I received my tab today with no ear buds so I’m very confused as to how to claim these or do they come separately or what? Please help.

Resolved! Late Payment

I’m trying to pay a bill late but it looks like the device isn’t even registered to me anymore

Ar1995 by Level 1: Joiner
  • 101 Views
  • 1 replies
  • 0 kudos

Resolved! Data top up

I've come off a 2 year contract and am now on Sim only, I have no data until 21st apparently, can I buy a data top up to see me through till 21st?

RichP1966 by Level 1: Joiner
  • 128 Views
  • 2 replies
  • 0 kudos

Resolved! Proof of purchase

Hi ,Couple of weeks time I can't get my proof of purchase of my Galaxy S21 .I can't get it even when I raise a multiple emails to O2 and multiple online consultants cannot help with small request like it.I'm very disappointed and gutted.

Resolved! No WiFi Calling on 5G Sim

My shinny new IPhone 12 arrived yesterday but the 5G sim that came with it won’t work with WiFi calling. This matters to my because although the O2 map shows us to have coverage we have none at all. The phone works on WiFi with my old 4G sim. Am I mi...

IanR by Level 1: Joiner
  • 92 Views
  • 1 replies
  • 0 kudos

Resolved! Account

I that my o2 bill is still active as the cancelled it when I payed off my device plan pls contact me