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Level 1: Joiner
Posts: 2
Registered: ‎27-12-2020
Accepted Solution

Wifi calling

Option of WiFi calling has disappeared from my phone entirely - Samsung S20 5G
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Wifi calling

@Davie 

Turn off phone and remove sim.

Turn back on and wait for it to fully boot up.

Replace sim with phone still turned on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎27-12-2020

Re: Wifi calling

Worked perfectly, thanks
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Wifi calling

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 7
Registered: ‎13-06-2013

Re: Wifi calling

Does works, but if you swith off the phone for any reason the settings go and you have to do this all over again. Just spoken to O2 to explain this. Ive been sent a replacement phone 🤔. Still having the same problem so I'm returning the replacement phone. Has anyone come up with a magic solution to keep the settings if you switch off
Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Wifi calling

@Darkangel71 

It's a Samsung software issue which they are aware of.

Awaiting a fix in a future update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 7
Registered: ‎13-06-2013

Re: Wifi calling

Thank you - figured it was a software issue just needed O2 to acknowledge.
Level 1: Joiner
Posts: 1
Registered: ‎04-01-2021

Re: Wifi calling

Thanks for the suggestion, worked for me.

 

Anyone know when this bug will be fixed by Samsung ?

Posts: 116,628
Topics: 574
Solutions: 16,174
Registered: ‎04-04-2012

Re: Wifi calling

Soon hopefully.
Maybe pushed out with the next security patch......?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 1
Registered: ‎09-01-2021

Re: Wifi calling

Hi 

 

I live in an area that is a dead zone for voice and sms.

 

I recently upgraded my phone to include wifi calling Sony Experia L4 

 

I have followed the instructions but it works sporadically and now does not work at all and says mobile network not working go onto a wireless network?

 

This is what I thought i was doing?

 

Is there any help you could give me?

 

Many thanks 

 

David