Note S20 Ultra died - O2 offering to replace not fix. How do I recover my son's baby photos?

[Gilo]

My phone is less than 3 months old and suddenly switched off during a call today. I tried to reboot and at first the Samsung logo appeared but then the light on the back started flashing like a strobe and then screen went and stayed black. The battery had at least 75% charge, I've plugged it into laptop but isn't recognised.

Samsung offering to replace with new unit but I have invaluable photos that weren't backed up. Is there any way we can save the data?

Thanks for any help.

Giles

[jonsie]

Check your Google Photos account online, you may find that they have automatically been backed up when you were on wifi @Gilo 

[Gilo]

Thanks I did and they have saved right up until I upgraded to this phone 3 months ago...

So that's a small mercy, but still 3 months of photos when you have a newborn baby in lockdown is a lot to lose.

[jonsie]

Have you tried a soft reset @Gilo ?

Press and hold the power and volume down keys together for about 30 seconds to see if the phone then reboots

[Gilo]

Yep, no reaction whatsoever from the phone unfortunately.

[MI5]

@Gilo 

You could try Samsung as they may have more tools at their disposal to repair it without losing your data. 

https://www.samsung.com/uk/support/repair/

[Gilo]

Thanks for all the help guys. I've asked O2 to try and repair without wiping so fingers crossed.

[Gilo]

Good tip thanks @MI5, got a Zoom video support call at 17.30 with Samsung.

[jonsie]

---

@Gilo wrote:
Good tip thanks @MI5, got a Zoom video support call at 17.30 with Samsung.

---

Snap. I have one at 5.30 with them

They can possibly load the photos onto an sd card for you