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Broken iphone 7

NickyL
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My daughter's iphone 7 will not switch on.  It just shows a complete blank black screen.  We have tried pressing the down volume switch and the on/off switch at the same time, but no luck.  She really needs this phone for remote learning at school. Please help.

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MI5
Level 94: Supreme
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Give Apple a call or chat with them @NickyL 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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3 REPLIES 3

MI5
Level 94: Supreme
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@NickyL 

Have you tried a different charger?

Apple is best placed to diagnose issues https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

NickyL
Level 1: Joiner
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  • 1 Topics
  • 0 Solutions
Registered:

Yes we've done that but thank you

MI5
Level 94: Supreme
  • 117777 Posts
  • 604 Topics
  • 16568 Solutions
Registered:

Give Apple a call or chat with them @NickyL 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post