sim

[Jim41]

I called your customer services on 10/07/2023 and cancelled a sim, which seems got ordered, as I was scrolling through offers shown in your my O2 app.

Below is confirmation which I assumed was the end of the matter.

  Text message from your customer services agent

Hi James just as confirmation we have cancelled the number on our end for you 10/07/2023.

You have not cancelled the sim sent to me in error, as promised in the copy of a text above!

I mailed the sim in the unopened envelope to your returns centre in Norwich. However you debited my bank account for £11 on 24/07/2023. I have tried to contact your customer services on 202, today 31/07/2023 and gave up after 45 minutes on hold. I would like you to rectify this error as promised by your customer services agent on 10/07/2023 and return the money you debited from my bank account

[MI5]

@Jim41 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Jim41]

thanks for the advice. Am now on the long "on hold" in a queue! their definition of "will be handled shortly" is very manaña!!

Thanks everybody

[pgn]

Best time to call is around 08:10am UK time, @Jim41