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microsoft charges

emily171117
Level 1: Joiner
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on ‎14-08-2020 10:52

on ‎14-08-2020 10:52

Hi, 

ive been recievin texts monthly stating theyre from microsoft, charging 10.99 to my phone bill. i have been in contact with microsoft multiple times and three members from their specialist team have siad there should be no charges on my account or being added to my phone bill. i do not know what this charge is for and cant afford it. Anyone got any advice?

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MI5
Level 94: Supreme
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on ‎14-08-2020 11:15

on ‎14-08-2020 11:15

@emily171117 

You'll need to ask customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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