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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Can't see online chat in MyO2 app

Hi, I'm trying to find how to contact O2 using live chat. I can't see it in MyO2 app or on the website. Is anyone able to tell me what I should be seeing? Thank you

Resolved! O2app

Can’t seem to log on the o2 App, and takes me to the website, but I can log on that but can’t seem to view anything like you can on the app. I have now run out of data, and my wifi is awful. how come I cannot seem to log in my o2 app, it’s highly ann...

Resolved! Contact

I need to update my address but when I try to do it online it just freezes. I have tried to call but after 17 minutes on hold it just cuts off ARGH! Anyone help?

Resolved! How to add another number to account

i cannot fined the option to add another o2 sim number to my o2 account they should make it more simpler Thank you

Resolved! how to activate a new sim card ?

how to activate a new sim card whit number ? [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! No SIGNAL

I have no signal on my phone. This is serious as I need to be able to receive calls from my hospital. I have reported it and been told all is fine. It is not fine as my neighbours all have same. So it’s a mast. I have a new iphone 13 it is not my pho...

Resolved! My O2 App

Can I access My Recent Charges and What I've Used on My O2 app?? If so can someone tell me where its located, thanks

Resolved! My 02 app

Afternoon all...I have mine and my misses numbers on the my 02 app which are both pay monthly.... can I have my kids pay as you go 02 numbers on the app so I can view their usage and top it up ect... Cheers Jonny

Resolved! HElp

Does anyone know how i can use online chat to speak to a customer advisor?

Resolved! Why is my O2 account still live

Four days ago I was using the messaging service to cancel the order of a SIM card that was arranged via Virgin, but which was no use to me (5g). I was told the telephone number AND the account will be cancelled within 24 hours. I still received email...

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