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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9631 Views
  • 1 replies
  • 1 kudos

No service on new iphone SE 2020

Hi all. Upgraded to an iPhone for my teenager. Inserted new sim, went through phone set up but an hour on, device is still showing 'no service'. As such we cannot get the verification code so a bit stuck. What can I do to rectify this? Any help would...

Jess1880 by Level 1: Joiner
  • 751 Views
  • 4 replies
  • 0 kudos

Termination of internet service.

This morning my internet with Sky was terminated to facilitate change of address. Since the termination I have been unable to make or receive phone calls on my mobile in spite of clicking over to mobile network. Have any of you had a similar problem ...

Chip11 by Level 1: Joiner
  • 340 Views
  • 1 replies
  • 0 kudos

Resolved! Change payment date

Hi I was wondering if I would be able to pay my bill debt 5th instead of January 25th please

Ash11 by Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Resolved! Extras

So I have signed up for my extra Amazon prime but I log into the account and it’s not registered to the account I try restarting the app etc but it is still not working properly although when I go back onto the account of prime video it is still sayi...

Craig13 by Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Disney Plus Activation

So signed on to my o2 account go to manage extras then click on activate Disney+ the page loads but just black I see picture attached? Any suggestions? 

Screenshot_20220116-152926_Chrome.jpg

Resolved! O2 App not loading

app will not load, comes up with the message below. Something went wrong.Oops. My 02 isn't available to youyet. If you're new to 02, it can takeup to 48 hours for your account tobe ready. If it's been longer than48 hours, get in touch and we'lllook i...

TC80 by Level 1: Joiner
  • 1064 Views
  • 1 replies
  • 0 kudos

Resolved! Change my monthly account

I was in Spain for a couple of months so up the monthly payments to cover any other expence can I now return to my first contract I had with you as I am not using all the 100mbMrs S Allen

Resolved! Problem making a call

I recently paid a bill that was overdue. I tried to make a call just now, but it failed several times. Also tried to send a text message to a contact but that also failed. What’s going on O2 ????? 路‍

Farksters by Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos

Resolved! Chat

Is there anyway to chat to someone from O2. Nothing seems to work!! 

Qerty by Level 1: Joiner
  • 476 Views
  • 1 replies
  • 0 kudos

Resolved! Is there actually a way to contact O2 by email or chat?

I find the website and the app absolutely useless keeps sending me right back to where I started no matter what options I click on. I call 02 and it take an age to talk to anyone surely there has to be a way to contact them? I was sent out 2 of the s...

Erica1980 by Level 1: Joiner
  • 565 Views
  • 1 replies
  • 0 kudos