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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8712 Views
  • 1 replies
  • 1 kudos

Resolved! Incorrect name spelling

The name on my account has been spelt incorrectly. How do I arrange for this to be amended?

Resolved! Signal strength

Hi Guys,The coverage in my area is 4g strength. My wife has a personal O2 tariff and I have a company one. Both our phones (iphone 7 & 11) show a 2 bar strength when in our house. Can anyone point me at a solution please.Stay Safe, Colin

DanHay by • Level 1: Joiner
  • 892 Views
  • 3 replies
  • 0 kudos

Resolved! my number is suspended

i dont have any acces to my network from abroad

ioan1972 by • Level 1: Joiner
  • 441 Views
  • 1 replies
  • 0 kudos

Resolved! Billing

I have moved to Australia, I want to cancel my airtime and keep my device plan, how do I go about this?thanks, chloe.

ChloePike by • Level 1: Joiner
  • 358 Views
  • 1 replies
  • 0 kudos

Resolved! Billing

Why can't I get anyone at o2 to help me. All I want to do is change my billing date .O2 can't do it in the shop, the 202 phone number just ends the call and the app sends me around in circles. I'm not happy with the o2 customer service at all.

Lucy17 by • Level 1: Joiner
  • 612 Views
  • 2 replies
  • 0 kudos

Resolved! Where’s my purchase?

I’ve order an iWatch on 30th Dec, but as of today (Weds 5th Jan) there’s no show, no communication and the tracking has a last entry of 31st Dec. can I speak to anyone?! Not from what I see… really quite disappointed as I’ve been with o2 and all it’s...

Resolved! Issue signing into my o2

I have been having issues quite some time with my o2 and have just recently changed my password and am still unable to view it. I have recently been introduced to Volt seen as I have been an o2 customer and VM customer for quite some time however I a...

GWaters by • Level 1: Joiner
  • 417 Views
  • 1 replies
  • 0 kudos

Resolved! Disney +

I have 2 items called Disney + on my latest bill. What is this ?

robin447 by • Level 1: Joiner
  • 634 Views
  • 3 replies
  • 0 kudos

Resolved! Network issue

I bought o2 one year ago and since then I am having signal problem. Every time I reported to the customer service and they accepted yes there is issue going on and they cannot tell me how long it will take to resolve it. When I asked them to cancel m...

Fayaz by • Level 1: Joiner
  • 451 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t log into my 02

Its been 48 hours since I made the account and still can’t log into my o2 says if it’s been longer than 48 hours contact them but I can’t contact them unless I’m logged Into the app

Jorddds by • Level 1: Joiner
  • 855 Views
  • 1 replies
  • 0 kudos
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