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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My o2 app

HiI am new to 02 and i have tried to login to my 02 app but it keeps says it take 48hrs to activate the account and it been 48hrs.

Resolved! Help understanding Multisave discount

I have two new O2 pay monthly contracts. One i got directly from O2 (at least a month ago i believe) and another I got indirectly from O2 (3 weeks ago). I assume i make the indirect one the lead contract? And what would I save money on? The bill? I h...

Resolved! Bill

Trying to speak to some one about been cut off when agreed to bay bill on 20th this month

Resolved! My order should have arrived 25th Feb (last Friday) and still not arrived?

My nee phone should have been delivered last Friday and it still has not arrived?

Resolved! changing sim

Hi I have a current pay as you go contract and have taken a new contract with o2 a monthly sim only I want to keep my old number so an o2 adviser has talked me through the online form and it was submitted however 24 hours later had an email saying th...

O2 app not working for my new pay monthly contract iPhone 11

So I received my iPhone on Thursday, to which my phone is now fully set up with my number transferred from my old network etc, I just can’t access the app. It’s downloaded and I have created an account however it keeps coming up with ‘oops, my o2 isn...

Resolved! Why is airtime balance still showing as needing paid when I paid a couple of days ago

Ty

Resolved! O2 rewards

I'm pay as you go and changing to pay monthly and keeping the same number so wants Gona happen to my o2 rewards that I've saved up?

Resolved! Viewing my bills per phone number

Hello, I have 2 phones numbers in my accountI need the bill separately per phone number.Can you help me with this?Thank you very muchBR

Resolved! Blocked phone

My uncle as a 02 phone he's not used it for a while he still got £10 on it he said it's blocked how long does he have to wait to in block it

O2

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