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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8471 Views
  • 1 replies
  • 1 kudos

Resolved! Cancel

I would like to cancel my account please 

AND81 by • Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos

Google play charge of £25.99

Would you kindly tell me if this charge for google play was for the use of an app that was selected from the google play app or did the user click on something while playing with another app. On what date was the charge. my number is (REMOVED)

Calcalmac by • Level 1: Joiner
  • 673 Views
  • 2 replies
  • 0 kudos

Resolved! Change Surname

Just realised my surname is out of date / wrong. I’ve had my account since before I got married over 10 years ago lol. How do I change this?

Payments

Hi I’m wanting to change my method of payment for my payment plan but can’t find an option to do so can you help?

emelia123 by • Level 1: Joiner
  • 468 Views
  • 3 replies
  • 0 kudos

Notification delay

Notifications for voicemail are taking days to come through. A notification of a voicemail left about 1800last Friday 8th December was received at 0900 was received topday Monday 11th December.I have the same problem with text messages that take a co...

Dejo80 by • Level 1: Joiner
  • 1123 Views
  • 3 replies
  • 0 kudos

My o2 app

Is any one having trouble logging into my o2 app?it won’t let me live chat will only take me through to the app to get any answers ???

Dean96 by • Level 1: Joiner
  • 312 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to pay your O2 bills? Unable to use any telephone number to get codes for access?

Tried to pay bills by telephone to O2. Constantly on phone system for 3/4 hour being passed around loads of dept. Then get kicked out before payment can be made. Then get demands for unpaid bills! Does this sound familiar to anyone?Paid up all money ...

Disconnected

Hi my number has been disconnected but I’m trying to reconnect it please

Cancel Disney+

I cancelled my complimentary 3-month Disney+ add-on but seem to have been charged for it this month. I cancelled well before the deadline so would like this item removed from my current bill. Please confirm this has been done. Many thanks

Deejay3 by • Level 1: Joiner
  • 503 Views
  • 2 replies
  • 0 kudos
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