My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Refund

Hello I was supposed to be refunded a total of £73.76 and have only received £53.76 can you please explain to me why that is? I was told I was going to have £20 off my next bill as compensation for your company's screw up, I didn't know I would be co...

Ash4 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Services and upgrade

hi there, for months I've not been receiving my data or text services and I cannot figure out why. My bill is up to date and its really frustrating because I have no idea how to resolve this. I also want to upgrade my phone but when ever I'm on my o2...

CB2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Changing billing adress

Hi. How can I change my billing adress? I am trying to do this by following the steps showed on the website but it is not working. Even I followed every step, it is not possible to change the actual adress.

O2 open

Hi. How do I enable my wife to apply for the O2 open air plan discount as she wants to apply for a O2 phone

Neil82 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Change my number

I requested to change my number to my old number from another network almost 5 days ago and my number still hasnt changed despite the fact it was only supposed to take a maximum of 2 days. I have even rebooted my phone multiple times a day to see if ...

RV28 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Question about upgrade

Hi, I want to upgrade to the IPhone 11 via the O2 app. I still have 4 months left on my current contract, and when I chose my plan for the iPhone 11, it came up with “my device plan”, saying “Left to pay on existing contract, this includes a 100% dis...

Walsh by Level 1: Joiner
  • 7 replies
  • 0 kudos


How can I change my number? Any1?

Sar by Level 1: Joiner
  • 3 replies
  • 0 kudos


i am wanting to upgrade with 02. my contact ends in 2 months and i am wanting the samsung A71, only problem is 02 are charging more per month and are also wanting me to take it out over three years ,yet on mobile phonesdirect they offer the same phon...

My order

Please cancel my order because I'm already using O2 Sim

Muddagoni by Level 1: Joiner
  • 1 replies
  • 0 kudos