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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

What is 'your alias' within my active accounts?

Logged on to My O2 today and was greeted by a return/exchange screen. When I look at my active accounts I have my mobile number as one account and 'Your alias' as another...? Any information as to what 'your alias' is?

NHS discount

When I signed up for my contract the system would not allow me to put ny code in because of technical issues. Now its telling me I cant apply it as its been over 28 days even though I tried for weeks. Can this be sorted?

Account details

WTF is going on - where are my numbers?

MY O2 App not working for me anymore. Why is this?

This app is no longer allowing me to see my details. It stopped working some weeks ago. Why is this?

Can't log in to app

I can't log in to the app, I've been an 02 customer for over 20 years

Resolved! Paying my latest bill

Hi, I left the O2 a couple of months ago. But apparently, I still have to pay some bills. I couldn't find how much I need to pay or how to pay on my O2 website. I would appreciate it if you can help me. Thanks,

Suspected fraud

I’ve tried calling 202 to report a suspected case of fraud on my account but I haven’t been able to get through to anyone. I was kept on hold for 10 minutes the first time. And then 5 minutes the second time

Why can't I access my O2

cancel a contract

I would like to cancel a contract I am within the 14 day period

Active accounts disappeared from MyO2

I just tried to check how much data I have left this month and found that my pay monthly account has disappeared. I genuinely have no idea why anyone stays with O2, I've had a terrible experience from the moment I was locked into a contract. I recent...

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