Wrongful Charge

[Halima]

Hello,

You are trying to charge my account £38.76 and another £52.32. This payment was meant to be taken 2-3 days after the 14th of August. I have cancelled my plan with you on this day as I have left the country. I have cancelled my direct debit since then as advised by your representative. The £38.76 cannot be charged as I have not been with yourselves since the 15th of August. I have moved providers to EE as of the 15th and I have proof of your representative in o2 giving me the pac code to do so. I am happy to pay the £52.32 as this was agreed on the call on the 14th of August at around 11:30am, I will NOT be paying the £38.76 as I had already moved providers, with reassurance from your representative that this has been sorted. 

[MI5]

@Halima 

You need to speak to O2.

You can get in touch with Payment Management team on +44800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

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[Oxonian]

I would be quite careful @Halima if you have cancelled your direct debit. If O2 perceive that you owe them money, they are often quick to sell the debt to a Debt Collection Agency and to trash your credit rating in the process.

You need to keep a watchful eye on what is going on.  

[MI5]

Too late for that now.

As already advised, calling O2 is needed to sort out the mess.