on 29-08-2024 16:38
Hello,
You are trying to charge my account £38.76 and another £52.32. This payment was meant to be taken 2-3 days after the 14th of August. I have cancelled my plan with you on this day as I have left the country. I have cancelled my direct debit since then as advised by your representative. The £38.76 cannot be charged as I have not been with yourselves since the 15th of August. I have moved providers to EE as of the 15th and I have proof of your representative in o2 giving me the pac code to do so. I am happy to pay the £52.32 as this was agreed on the call on the 14th of August at around 11:30am, I will NOT be paying the £38.76 as I had already moved providers, with reassurance from your representative that this has been sorted.
on 29-08-2024 17:03
You need to speak to O2.
You can get in touch with Payment Management team on +44800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
on 31-08-2024 12:45
I would be quite careful @Halima if you have cancelled your direct debit. If O2 perceive that you owe them money, they are often quick to sell the debt to a Debt Collection Agency and to trash your credit rating in the process.
You need to keep a watchful eye on what is going on.
on 31-08-2024 12:59
Too late for that now.
As already advised, calling O2 is needed to sort out the mess.