Wrong phone showing up in My o2

[dozer167a]

I have 2 mobiles linked to My o2. I previously had a iPhone 7 & a Microsoft 950 XL linked to o2.

Now I changed my iPhone 7 to a iPhone xs but for whatever reason the iPhone 7 still shows in my o2. What can I do for my iPhone xs to show instead of my old iPhone 7

[Anonymous]

@dozer167a Try contacting customer service as they maybe able to manually do it for you 

https://www.o2.co.uk/contactus

[jonsie]

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@dozer167a wrote:

Many thanks for everyone's replies. I have attempted to change /add my new iphone xs in Myo2 but it still shows as a iPhone 7, so I've given up trying to remedy the issue.

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Change here

https://mymobile.o2.co.uk/?disambiguation_id=4de8f6ad-cdc5-4b25-8485-b07ae06f065b

[Zop]

My old phone is still on the o2 system can I change it?

[MI5]

No, it will update automatically.