Upgrading account

[gmarkj]

I have mentioned before that my contract is up (or nearly) and that there is nothing that really grabs me as a must have.

In the meantime I am trying to upgrade to a sim only plan, but something is not working.

I have tried to do it through the app on my phone, and the website. In both cases, I get to the review and pay section and click the buttons to agree but when I do it just refreshes the page without actually doing anything.

Anyone had issues doing this before or is something broken for me?

[Marjo]

Great to hear it was sorted @gmarkj . 

Did you find out also what that technical glitch was about when you had tried it yourself and it didn't work, or did that one remain a mystery? 

[gmarkj]

Me too @Marjo!
No, the issue was not discussed during the chat just that I couldn't. She told me that she would pass on that I was having a problem and what it was but that was all.

[jonsie]

Gif news about the sim only being sorted. Let's hope that things go OK once you have made up your mind what to get.