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Joanna1 · ‎16-06-2023

Hiya,I was charged 16 pounds for a call to a premium number from my mobile which I didn't make, I searched the number and it was something called deal insider,is there anyway 02 can block premium numbers on my account as I have no idea how this happened as I never made that call?

madasaf1sh · ‎16-06-2023

@Joanna1

You need to call o2 and ask them to block premium calls and also change your spend cap. This could be a dodgy app making a call out.

You can call o2 on 202 from your o2 phone or 0344 809 0202 from any other phone.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎16-06-2023

@Joanna1

You need to call o2 and ask them to block premium calls and also change your spend cap. This could be a dodgy app making a call out.

You can call o2 on 202 from your o2 phone or 0344 809 0202 from any other phone.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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