Touch ID

[Furzul]

I have a iPad and iphone8. However, I cannot get the touch ID to work very well on either. It works for a couple of times then reverts back to the PIN. I have deleted and reinstalled the app on both the iPhone and iPad several times, but each time, after a couple of logins using Touch ID it reverts back to requesting the PIN. Any ideas?

[Cleoriff]

Hi @Furzul

I haven't got an iPhone etc but have checked the Apple forums etc and found this, which may give you a fix for the problem

https://www.imobie.com/support/how-to-fix-touch-id-not-working-on-ios-devcies.htm

Hope it helps and welcome to the forum

[Furzul]

Thank you for the reply. I will give it a go when I have a few minutes.

[Cleoriff]

Ok. Let us know how you get on @Furzul

[MI5]

Which app are you referring too?
It could be something in the app settings that needs adjusting or other could just be a bad app.
Does touch id work OK for everything else such as unlocking etc?

[adamtemp64]

Not seeing any issues in myo2 on my iPhone 8 

[MI5]

Just looking for clarification from OP that it is the MyO2 app Adam, as many people post in this section by default.

[Cleoriff]

Yes I actually requested a move to Apple section after I posted. I would think about 40% of new members tend to post in here in error....:smileywink:

[Furzul]

It is the my O2 app that I am talking about. There is nothing wrong with the iPhone or iPad. Touch ID works fine for everything except my O2 app.

[MI5]

Thanks for confirming @Furzul so this is maybe something @Martin-O2 or @EmilieT could feedback to O2 to see if they are aware of any issues?