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Laura312
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Cleoriff
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@Laura312 

If your phone has been switched off due to non payment then you need to borrow a phone or use Skype to

call the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

 

If you are waiting for the phone to be reconnected as you have now paid the bill, it generally takes 24-48 hrs and you need to keep rebooting your phone.

Hope that helps as I have nothing else to work with.🙂

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106405 Posts
  • 790 Topics
  • 5485 Solutions
Registered:

@Laura312 

If your phone has been switched off due to non payment then you need to borrow a phone or use Skype to

call the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

 

If you are waiting for the phone to be reconnected as you have now paid the bill, it generally takes 24-48 hrs and you need to keep rebooting your phone.

Hope that helps as I have nothing else to work with.🙂

*The Game Is On*

Girl in a jacket

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Message 2 of 2
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