Scam call

[Sunrise]

Caller from 07463487559 rang to say my SIM card will be discontinued in two business days, and a new SIM card for G5 would arrive on Monday..  He called again from 02046148734 with the same message.  He took my email address, then asked for my O2 password.  I did not know it; so he gave me as a password: password1.  I told him I don’t want G5.  He was impatient when I did not understand, or was impatient myself.  I have since changed my O2 password twice - second time making sure I went to O2 website from my browser, as I couldn’t remember if the first time was via a link.  I think I am ok, since the second password change - but I don’t like that he has my email address.

[MI5 · Accepted solution]

@Sunrise 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/