S20 ultra pre order in store

[Raptrex]

I paid £50 deposit for an s20 ultra In store which due to the virus has been closed. As usual with O2 I can't get through to customer services on the phone or via chat in myO2. How do I find out what to do next or cancel the order?

[MI5]

@Raptrex 

You'll have to persevere with calling Guide: How to find help & contact O2 

Early morning is best time to call.

[Raptrex]

Finally got through only to be told that because the o2 shops are closed I will neither receive the phone or a refund until they open again. Luckily I only have a couple of payments before contract ends and I can switch provider.

[MI5]

I imagine there are more important issues to deal with in the grand scheme of things right now......