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PV · ‎05-01-2024

No connection, displayed when roaming. Have added roaming bolt-ons. Was working and now not connecting?

madasaf1sh · ‎05-01-2024

Have you chosen a different roaming network, as it could the roaming network has an issue. ?

Also try turning off 5G (if on Pay Monthly), and stepping down to 4G or 3G

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎05-01-2024

@PV

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Roaming

My order was cancelled without notice

Owing money

Lost sim

New e sim

i wanna close my account