@Jaswina
The terms state that you need to pay off you contract and the amount your phone is worth will be credit back to your account to reduce the balance of the current device.
As o2 aren't going to give you the credit, before they have checked the phone... or you could end up with a bill.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
