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Old username couldn't be used, had to change username - I want my old username back!

IslandBoy1
Level 1: Joiner
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I haven't used O2 Community for some years (since 2021). I had a question today (about texts) and found it so impossible to get contact details, I've reverted here. I was logged on to my MyO2 PayMonthly account, tried to post a question and was taken to the "complete your profile" by choosing a username. I entered my existing name, IslandBoy, and was told username already taken. Yes, by me. But there wasn't a button for that so had to accept IslandBoy1.

I suspect that my change of email address may also have been an issue for the creaking systems. So

  1. How do I get my old username back?
  2. How do I contact someone in data protection or security to report that my old email / password now has a compromised and unsafe password so those details obviously need updating / deleting / merging with my O2 account current email.

Thanks.

 

Message 1 of 6
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MI5
Level 94: Supreme
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@IslandBoy1 

You need to talk to @Kei-M_O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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IslandBoy1
Level 1: Joiner
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Amazing. I searched for old posts of IslandBoy to double check, and O2 did the same to me three years ago! Wifi and 4G Calling on Samsung Galaxy S10 - Page 2 - O2 Community 

@Kei-M_O2 as advised by MI5. Thx

Message 3 of 6
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Enlli
Level 68: Extraordinaire
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@IslandBoy1 None of those are around now. @MI5 has given you the only one who can help at the moment 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 6
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MI5
Level 94: Supreme
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Non of those are still around @IslandBoy1 

I've given you the name above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 6
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IslandBoy1
Level 1: Joiner
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Registered:

Ta

Message 6 of 6
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