My o2 not working

ab_66 · ‎01-10-2022

Something went wrong.

Oops. My O2 isn't available to you yet. If you're new to O2, it can take up to 48 hours for your account to be ready. If it's been longer than 48 hours, get in touch and we'll look into it for you.

I get that message when i try to log in and my account is over a week old.

My sim has also not arrived.

MI5 · ‎01-10-2022

@ab_66

You may not have passed the credit checks as the MyO2 is set up when the account is approved.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎03-10-2022

There are also the Royal Mail strikes that might impact the delivery of your sim @ab_66

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Breanna · ‎03-10-2022

Hi @ab_66 were you able to get in touch with O2 about this?

ab_66 · ‎03-10-2022

No. My account is still not activated.

gmarkj · ‎04-10-2022

Have you messaged them on social media @ab_66 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

ab_66 · ‎05-10-2022

Yes

gmarkj · ‎06-10-2022

In that case @ab_66 I'll mention the community advisors.

Can you see if you can resolve this @O2Lisa @O2Sarah- ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2Lisa · ‎06-10-2022

Morning all, thanks for the tag @gmarkj.
@ab_66 I’ll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

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