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My O2 app works over Wi-Fi only

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Anonymous
Not applicable

‎03-05-2022 19:55 - edited ‎03-05-2022 20:01

‎03-05-2022 19:55 - edited ‎03-05-2022 20:01

Hello, I’m a new customer. 
I signed up to a pay monthly sim and recently my number was successfully ported in. 
Everything works except for the My O2 app: loads fine over Wi-Fi, but won’t work over the O2 4G network (other apps and websites work fine). 
My O2 website works fine over both Wi-Fi and 4G. 
Is anyone experiencing the same? 
Thank you!

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MI5
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on ‎03-05-2022 20:01

on ‎03-05-2022 20:01

@Anonymous 

If you have an iPhone, make sure the MyO2 app has permission to use data.

Otherwise, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151707 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎03-05-2022 20:01

on ‎03-05-2022 20:01

@Anonymous 

If you have an iPhone, make sure the MyO2 app has permission to use data.

Otherwise, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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