My O2 account

[M-EI]

Hello, I recently bought a new phone and I pay monthly. I kept my old number however I can't log in on my O2 app. It says that it takes up to 48 hrs to set up my account but it has been a week and it's still not working. What should I do? I need to check my documents and bills on the app.

[jonsie]

Hi 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

[MI5 · Accepted solution]

@M-EI 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks