My Mobile [edited]

[DeCambrai]

I refer to my above mentioned mobile number. I am currently abroad and have been for the past few months since April 2023 due to a family issue. I am aware that my previous plan with Virgin Mobile has now switched to O2 and my understanding is the I would be keeping the same terms. I would be grateful if you could explain the charges allocated to the above number as I haven't been making use of the said number. I am currently not receiving any text messages being on [edited] and  would be grateful if you could advise what I need to do to restore that facility.

I look foreward to hearing from you at your earliest convenience via my e-mail address being [edited] as I cannot access anything on my mobile number.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[pgn]

@DeCambrai 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[MI5]

@DeCambrai 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.