Solved: Virgin & 02

Vicki-G · ‎30-06-2025

We've had a Virgin mobile account for years for my own and my husband's mobiles. He needs to upgrade but is it best to do this through Virgin or 02 (are they the same thing now?).

MI5 · ‎30-06-2025

@Vicki-G

He is already on O2.

Everyone on Virgin Mobile was moved to O2 in 2023.

https://www.virginmedia.com/help/mobile/your-move-to-o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎30-06-2025

Virgin only handle the Broadband side of things now.

Anything phone related is O2. So it is they who you need to contact

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Bambino · ‎30-06-2025

@Vicki-G Take a look at this guide: How to find help & contact O2: A Guide - O2 Community

I DO NOT WORK FOR O2

MI5 · ‎30-06-2025

@Vicki-G

He is already on O2.

Everyone on Virgin Mobile was moved to O2 in 2023.

https://www.virginmedia.com/help/mobile/your-move-to-o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎30-06-2025

@Vicki-G

Guide: Upgrading Your O2 Phone

MI5 · ‎30-06-2025

Who, not how....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Virgin & 02

Your Passkey wasn't verified

Can’t see final O2 bill in my O2

Long closed products showing as active

Supposedly I have an Invalid Email?

MY O2 App problems again!