Monthly contract to pay as you go

[Hapi]

I recently upgraded my monthly contract to a different one, but as it was not working for me, I decided to move to pay as you go. I cancelled the contract within the cooling off period and I also received a bill from that contract which I assumed was anything left to pay for. However I have received a bill of £88, which I have no idea what for as I cancelled the contract within the cooling off period and paid a direct debit of what I would assume was what was left to pay for any usage. I am currently abroad and unable to call O2 and their live chat doesn't seem to be working. Please help! 

[Glory1 · Accepted solution]

Hi @Hapi

It sounds as if your contract wasn't cancelled. You need to speak to cystomer services to check whether the contract was cancelled

http://www.o2.co.uk/contactus

There is a freefone number in this link to contact them from abroad.

Good luck.

Edited to add: @Hapi as you are now PAYG you can't use the freefone number. My apologies for misleading you.

[Cleoriff]

@Hapi

You need to persevere with customer services.

Don't try live chat as they aren't particularly good with account issues and are very busy at the moment.

https://www.o2.co.uk/contactus 

From abroad

+44 7860 980 202

International rates†

You could also wait until you get home to call them It will be free of charge then....

[Hapi]

Thank you very much! @Glory1

[Hapi]

Thank you very much! I will try to call instead of using live chat. @Cleoriff

[Cleoriff]

Best way @Hapi

Or if you are coming home soon you could leave it till then?

[Hapi]

I would, but I'll be back after new years, and they want to take the money by the 29th