Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

My O2

Reply
Level 1: Joiner
Posts: 4
Registered: ‎19-12-2018
Accepted Solution

Monthly contract to pay as you go

I recently upgraded my monthly contract to a different one, but as it was not working for me, I decided to move to pay as you go. I cancelled the contract within the cooling off period and I also received a bill from that contract which I assumed was anything left to pay for. However I have received a bill of £88, which I have no idea what for as I cancelled the contract within the cooling off period and paid a direct debit of what I would assume was what was left to pay for any usage. I am currently abroad and unable to call O2 and their live chat doesn't seem to be working. Please help! 

Posts: 10,141
Topics: 82
Kudos: 1,106
Blog Posts: 2
Solutions: 118
Registered: ‎22-08-2016

Re: Monthly contract to pay as you go

[ Edited ]

Hi @Hapi

 

It sounds as if your contract wasn't cancelled. You need to speak to cystomer services to check whether the contract was cancelled

http://www.o2.co.uk/contactus

There is a freefone number in this link to contact them from abroad.

 

Good luck.

 

Edited to add: @Hapi as you are now PAYG you can't use the freefone number. My apologies for misleading you.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 68,023
Topics: 664
Registered: ‎14-01-2013

Re: Monthly contract to pay as you go

@Hapi

You need to persevere with customer services.

Don't try live chat as they aren't particularly good with account issues and are very busy at the moment.

https://www.o2.co.uk/contactus 

From abroad+44 7860 980 202

International rates†

You could also wait until you get home to call them It will be free of charge then....

*The Game Is On*


Level 1: Joiner
Posts: 4
Registered: ‎19-12-2018

Re: Monthly contract to pay as you go

Thank you very much! @Glory1 Smiley Happy
Level 1: Joiner
Posts: 4
Registered: ‎19-12-2018

Re: Monthly contract to pay as you go

Thank you very much! I will try to call instead of using live chat. @Cleoriff Smiley Happy
Posts: 68,023
Topics: 664
Registered: ‎14-01-2013

Re: Monthly contract to pay as you go

Best way @Hapi

Or if you are coming home soon you could leave it till then?

*The Game Is On*


Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎19-12-2018

Re: Monthly contract to pay as you go

I would, but I'll be back after new years, and they want to take the money by the 29th