MYO2 is not working

[stephh96165]

Hello, I am trying to log in to myo2 account and it is saying I am not recognised. I have been with o2 for nearly 8 years, always with the same email address. Can you please assist with me getting access to my account?

Thanks

Steph

[TallTrees]

Hello @stephh96165 

Try this link

https://accounts.o2.co.uk/signin

[pgn]

Use the link shared above in an Incognito or InPrivate tab on your browser, @stephh96165 - otherwise it will be a call to O2, or a Social Media nudge... Guide: How to find help & contact O2 

Good luck!

[Oxonian]

Welcome to this O2 customer to customer community Steph ; @stephh96165.

One other suggestion if I may ; if you are trying to use the O2app, try deleting it, rebooting your 'phone and then reinstalling the app. 👍