Final bill - refund request

RSturgess · ‎16-11-2023

I’ve had a text message from O2 saying my latest (and should be final) bill is a credit of -£14.24.

I’m unable to login to the MyO2 app to request a refund. Please can you arrange for the refund to be processed?

I am no longer with O2 so cannot offset the credit against a future bill.

I’ve had a text message from O2 saying my latest (and should be final) bill is a credit of -£14.24. I’m unable to login to the MyO2 app to request a refund. Please can you arrange for the refund to be processed?I am no longer with O2 so cannot offset the credit against a future bill.

MI5 · ‎16-11-2023

@RSturgess

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Say no when asked if the call is about the number you are calling from.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎16-11-2023

When that happened to me it was paid back into the bank account which had the standing order.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎16-11-2023

Only possible if the direct debit (not standing order) is still in place with bank.

Otherwise a cheque will be issued.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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