Hello,
I recenetly discovered that I had a £4.50 p/w charge on my o2 bill from Ferdamia Investments, unforunately this has been going on for at least two years, (earliest bill I can look at) I first emailed Ferdamia in April and got a reply the next day saying they would look into it for me, since then, nothing. I have sent about ten e-mails there way and no replies. I have called the telephone numbers that other users on this community have shared and the phone number listed on their website. All numbers are answered by a switchboard company who simply 'take your details' and 'pass them on' to Ferdamia who apparently will contact you in the next 24-48 hours. This however is yet to happen. I am extremely upset as you can imagine, as I estimate that they have taken approximately £600 from me over the years. This was not a service that I knowingly or willingly signed up for!
Can anybody offer any advice? I am simply at a loose end here, and every day I grow tired of e-mailing/calling them.
I have complained to the Financial Ombudsman (won't do anything as they are based in Cyrpus), PSA have replied and given me a 5 digit short code (which I have also sent to Ferdamia for reference), I also called the O2 complaints team and told them the situation. Not sure what else I can do other than what for the day that a witheld number calls me?!
Thanks for your help,
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