Delivery of item

[Deliver]

Hi

My WiFi hotspot Device and sim were meant to be delivered today, but wasn’t. When I go to “My Orders” it states “complete”. Where can I track the delivery?

[Cleoriff]

@Deliver 

Via this route https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

[O2Stacey]

Hi @Deliver 

You can track your order by logging into your My O2 app- select Manage your account- Other services- Track my order. 

Hope this helps 

Stacey  

Guide: How-to guide for My O2 

[Deliver]

Hi Stacey, the order was dispatched on 13th April but has not arrived. How do I track where my package is?

[MI5]

@Deliver 

How to track https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[Deliver]

I cannot track my item on Royal Mail with the track number provided. Order status says complete but I have not yet received delivery. Please advise. Please do not send me the URL to track my order as this is the process I am following

[jonsie · Accepted solution]

Nothing we can advise but to try calling them on the various numbers

Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Deliver 

We have no idea what's happened with your order as we are just customers like yourself.

You need to contact O2 Guide: Coronavirus Community Help and Support