Complaint

[HPB123]

Dear Sirs and Madames,

I write to make a complaint regarding a contact I recently had with your customer service department. I am calling to ascertain the status of my current account and the new pre-contract information I had been sent. Please contact me to discuss urgently. 

Kind regards,

Michael Burke

[TallTrees]

Hello @HPB123 

Welcome to the o2 Community forum 

We are not o2 customer services and therefore have no access to your account 

You will need to contact O2 customer services 

Customer services can be contacted on social media leave them a message here

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[Bambino]

@HPB123 This is not O2. This is a customer community.

Speak to the Payment Management Team on 0800 902 0217 to discuss account details.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

See the link below to lodge a complaint:

How to Complain | Help | O2