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Cant login to My O2

JulesAde
Level 1: Joiner
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on ‎18-04-2021 20:59 - last edited on ‎19-04-2021 18:05 by

on ‎18-04-2021 20:59 - last edited on ‎19-04-2021 18:05 by

Hi. I'm new to O2. I registered online with MyO2 without any problems. However, I downloaded the MyO2 app but I'm not able to login. This issue has been going on for a week now.

Can someone help please?

Thanks

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pgn
Level 77: Grand Master
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on ‎18-04-2021 21:23 - last edited on ‎19-04-2021 18:06 by

on ‎18-04-2021 21:23 - last edited on ‎19-04-2021 18:06 by

@JulesAde wrote:
Hi. I'm new to O2. I registered online with MyO2 without any problems. However, I downloaded the MyO2 app but I'm not able to login. This issue has been going on for a week now.

Can someone help please?

Thanks

Hi, @JulesAde - have you tried removing/uninstalling the MyO2 app from your phone, and re-installing it? Sometimes, force-stopping the app and clearing the cache can help (on Android phone anyway).

Good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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