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Georgia9
Level 1: Joiner
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on ‎06-11-2023 16:33

on ‎06-11-2023 16:33

Hello, I have been with O2 for quite a while now but it won’t let me sign in on the app. I have tried resetting my password but still says there’s something wrong. 

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MI5
Level 94: Supreme
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on ‎06-11-2023 16:44

on ‎06-11-2023 16:44

@Georgia9 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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