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LizzieM · ‎02-09-2022

I’ve just returned to 02 with a new phone/number etc. i need to access the app, they sent a code to my new number, all good. Then for security check they’ve sent a code to a number I haven’t had for years. Each time I click on contact us, I get the same circle of events.
whst do I do now?

pgn · ‎02-09-2022

You will need to contact O2 directly, @LizzieM - via Social Media, links below this post, or 202 if Contract or 4445 if PAYG. Good luck!

Links to O2 Social Media Team here

MI5 · ‎02-09-2022

@LizzieM

There should be an option to send to a different number on the screen where it says which number the code will be sent to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LizzieM · ‎02-09-2022

There isn’t ☹️

LizzieM · ‎02-09-2022

Thanks anyway

LizzieM · ‎02-09-2022

Thanks for the numbers. Can’t get passed security check to do anything on the app.

MI5 · ‎02-09-2022

I'll as @O2Emma to help you @LizzieM

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎02-09-2022

Hi @MI5 I will look into this thanks.

O2Emma · ‎02-09-2022

Hi @LizzieM I will send you a private message to look into it for you.

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